In today’s digital-first world, trust is the driving force behind local consumer decisions—and online reviews are where that trust is built (or broken). For SaaS platforms supporting local businesses, understanding consumer review behavior isn’t optional—it’s essential.

That’s why we’ve created the infographic below, highlighting key insights from BrightLocal’s latest Local Consumer Review Survey. These aren’t just statistics—they’re a roadmap for how your platform can deliver more value to clients.

Consumer Reviews: The Data You Can’t Ignore

Here’s what today’s consumers are doing before they buy:

• 74% use at least two review platforms before making a decision.
• 71% avoid businesses with less than a 3-star rating.
• 88% trust businesses that respond to both positive and negative reviews.

These numbers send a clear message: your clients’ online reputations directly impact their ability to attract and convert customers.

Why This Matters for Local SaaS Providers

If you’re a SaaS company serving industries like healthcare, legal, home services, or retail, you’re already helping clients manage their digital footprint. But without integrated review management, you’re missing a critical piece of the puzzle.

Managing reviews across Google, Yelp, Facebook, and dozens of other platforms can quickly become complex. That’s where Local Data Exchange comes in.

Integrate Smarter Review Management with Our Business Reviews API

Our Reviews API allows SaaS platforms to:

• Aggregate reviews from Google, Yelp, Facebook, and 50+ directories.
• Monitor sentiment and reputation trends in real time.
• Enable clients to respond directly to reviews, boosting trust and local SEO.

Designed for seamless integration, our API gives you flexible, real-time access without the burden of long-term contracts or high upfront costs. Whether you’re enhancing dashboards or automating workflows, we provide the infrastructure to scale reputation management across your client base.

Turn Consumer Trust Into Client Growth

Consumers rely on reviews. Your clients rely on you.

By embedding review management into your platform, you’re not just adding a feature—you’re offering a competitive edge that drives visibility, trust, and conversions.